Customer Service

Help with Your Order & Other Questions

If you have questions, please contact us by one of the following methods. Please have your order number ready and include it in all communication.

Email orders@aimmedia.com
Phone (833) 994-1716 (Monday – Friday, 8:00am – 5:00pm Central Time)
Mail 2143 Grand Avenue, Des Moines, IA 50312

Other Information Regarding Your Order

Refunds & Exchanges
Shipping Policy

Alternative Ordering Options

If you are having trouble placing your order, or if you prefer to place your order over the telephone, please contact us at the number listed above. Never email your credit card number to us as email is not a secure form of communication.

Taxes

Orders are taxed at the rate subject to the region in which the order is shipped or billed (for digital items).

Security

All online orders go through our secure systems so you can order with confidence. Your personal and credit card information is encrypted as it travels between your computer and ours.

Currency

Prices are listed in US Dollars (USD), unless otherwise noted.

Email Customer Service

Please allow up to 5 business days for a response to your request, although we will try to respond sooner. Make sure to include your order number if you have one, and your preferred method of communication.